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iosapp-storetestflight

Unable to download iOS app from App Store but works in Test Flight


I have an app that has been on the App Store for a few months now with about 6 previous updates that have gone very smoothly. I use Test Flight to test the app on my device before submitting. This time around everything looked fine on Test Flight as usual so I went ahead and submitted the app for review. It was approved and the status switched to ready for sale, however, when I tried to download the App from the App Store it said it was unable to downlaoad again with the options to try again or done. I have tried it on numerous devices and it appears to be a problem for everyone, not just myself. This happens even though the same build worked great with Test Flight. Can anybody help? A lot of people have failed to download or update their app and it is affecting us a lot.


Solution

  • Now, i understand that you have checked several devices and all got the same installation issue.

    But i think, it is important for you to know,

    You might face issue in installing app from App Store, with TestFlight build still installed in your device.

    Please try uninstalling the Test Flight build first and then install app from App Store.