Search code examples
otrs

OTRS. How I can create ticket for unregister customers?

I use OTRS and not all clients want register in this system. In OTRS GUI I use a page (example.com/otrs/index.pl?Action=AgentTicketEmail) for create ticket by email.

Last time I begin use OTRS API for creating ticket, but I don`t understood how use this method for unregister users. Screen the form for creating ticket by email

Solution

  • You're right, the TicketCreate operation mandates having an existing customer user in OTRS. You could modify the TicketCreate operation (specified in Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm) to not require this; or you could create a new operation where you could register your customers if needed.