Our company wants to know when the case activity is 75% of the original estimated hours.
However, I think that might be a bit of a tough call.
So, can someone explain how to send an email notification from Microsoft Dynamics CRM when someone logs any kind of "case activity" against a case? I am happy to use .NET code if necessary.
Create a workflow against the 'case activity' entities, add a condition to the workflow to only send an email when the the 'case activity' is related to a case. E.g. regarding case contains data.