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web-servicesrestotrs

In OTRS, how can ConfigItems be found using Webservices

I am building a website which is supposed to read ConfigItems of an OTRS system for maintenance purposes. So far I can find and use ConfigItems using the Webservice ConfigItem::ConfigItemGet and ConfigItem::ConfigItemSearch.

Sadly I am unable to find the option able to get all ConfigItems linked to a specific one. Is there an existing interface to query linked items or do I have to implement a new one?

Querys are sent from my angularjs website to a nodejs server which prepares the JSONs to interact with the OTRS 4.0.7 Rest interface. I don't need to change item in OTRS.

Solution

  • There is no web service available that returns the linked objects (either tickets or other CI's). It would be able to add this to Kernel/GenericInterface/Operation/ConfigItem/ConfigItemGet.pm but it's not there out of the box.