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SoftLayer verifyOrder API returned Internal error


Following the example in https://gist.github.com/bmpotter/27913e92e9ff7b6b0c54 we tried to use the SoftLayer API to order a Bare Metal machine.

Our "verifyOrder" request i.e. ( https://$SLUSERNAME:[email protected]/rest/v3/SoftLayer_Product_Order/verifyOrder.json ) using the following json

{ "complexType":"SoftLayer_Container_Product_Order_Hardware_Server", "quantity":1, "hardware":[{"hostname":"userBM3", "domain":"cloud.com", "primaryBackendNetworkComponent":{"networkVlan":{"id":1050255, "primarySubnetId":1223965}}}], "location":"dal09", "useHourlyPricing":false, "packageId":251, "prices":[{"id":50659}, {"id":49447}, {"id":31154}, {"id":40148}, {"id":35963}, {"id":25014}, {"id":34807}, {"id":27023}, {"id":32627}, {"id":32500}, {"id":33483}, {"id":35310}, {"id":156765}, {"id":156765}, {"id":49841}, {"id":49841}, {"id":49841}, {"id":49841}, {"id":49841}, {"id":49841}, {"id":49841}, {"id":49841}, {"id":49841}, {"id":49841}, {"id":50223}, {"id":141945}], "storageGroups":[{"arrayTypeId":2, "hardDrives":[0, 1]},{"arrayTypeId":2, "hardDrives":[2, 3]}, {"arrayTypeId":9, "hardDrives":[4]}, {"arrayTypeId":9, "hardDrives":[5]}, {"arrayTypeId":9, "hardDrives":[6]}, {"arrayTypeId":9, "hardDrives":[7]}, {"arrayTypeId":9, "hardDrives":[8]}, {"arrayTypeId":9, "hardDrives":[9]}, {"arrayTypeId":9, "hardDrives":[10]}, {"arrayTypeId":9, "hardDrives":[11]}]

}

resulted in the following response

{"error":"An internal system error has occurred.","code":"SoftLayer_Exception_InternalError"}

We verified that all the price ids are valid and not able to figure out what is causing the internal error.


Solution

  • Try the following REST request:

    https://$user:[email protected]/rest/v3/SoftLayer_Product_Order/verifyOrder
    
    Method: Post
    
    {  
       "parameters":[  
          {  
             "complexType":"SoftLayer_Container_Product_Order_Hardware_Server",
             "quantity":1,
             "hardware":[  
                {  
                   "hostname":"userBM3",
                   "domain":"cloud.com",
                   "primaryBackendNetworkComponent":{  
                      "networkVlan":{  
                         "id":1050255,
                         "primarySubnetId":1223965
                      }
                   }
                }
             ],
             "location":"DALLAS09",
             "useHourlyPricing":false,
             "packageId":251,
             "prices":[  
                {  
                   "id":50659
                },
                {  
                   "id":49447
                },
                {  
                   "id":31154
                },
                {  
                   "id":40148
                },
                {  
                   "id":35963
                },
                {  
                   "id":25014
                },
                {  
                   "id":34807
                },
                {  
                   "id":27023
                },
                {  
                   "id":32627
                },
                {  
                   "id":32500
                },
                {  
                   "id":33483
                },
                {  
                   "id":35310
                },
                {  
                   "id":156765
                },
                {  
                   "id":156765
                },
                {  
                   "id":49841
                },
                {  
                   "id":49841
                },
                {  
                   "id":49841
                },
                {  
                   "id":49841
                },
                {  
                   "id":49841
                },
                {  
                   "id":49841
                },
                {  
                   "id":49841
                },
                {  
                   "id":49841
                },
                {  
                   "id":49841
                },
                {  
                   "id":49841
                },
                {  
                   "id":50223
                },
                {  
                   "id":141945
                }
             ],
             "storageGroups":[  
                {  
                   "arrayTypeId":2,
                   "hardDrives":[  
                      0,
                      1
                   ]
                },
                {  
                   "arrayTypeId":2,
                   "hardDrives":[  
                      2,
                      3
                   ]
                },
                {  
                   "arrayTypeId":9,
                   "hardDrives":[  
                      4
                   ]
                },
                {  
                   "arrayTypeId":9,
                   "hardDrives":[  
                      5
                   ]
                },
                {  
                   "arrayTypeId":9,
                   "hardDrives":[  
                      6
                   ]
                },
                {  
                   "arrayTypeId":9,
                   "hardDrives":[  
                      7
                   ]
                },
                {  
                   "arrayTypeId":9,
                   "hardDrives":[  
                      8
                   ]
                },
                {  
                   "arrayTypeId":9,
                   "hardDrives":[  
                      9
                   ]
                },
                {  
                   "arrayTypeId":9,
                   "hardDrives":[  
                      10
                   ]
                },
                {  
                   "arrayTypeId":9,
                   "hardDrives":[  
                      11
                   ]
                }
             ]
          }
       ]
    }
    

    A quick view, there exist conflict between prices and Dallas09 location, see this article for more information please: Location-based Pricing and You

    Updated

    The 156765 price (description: 2.00 TB SATA) It's not a a valid price for Dallas 9

    If you want to order the same item in Dallas 9, change 49821 instead of 156765

    Price: 49821 which is a standard price (description: 2.00 TB).

    References: