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phpapiibm-cloud-infrastructure

SoftLayer_Billing_Item :: getCancellationRequests empty for cancelled hourly virtual server

I use SoftLayer API SoftLayer_Billing_Item :: cancelItem (...) to cancel hourly virtual server billing item, then calls

https://api.softlayer.com/rest/v3/SoftLayer_Billing_Item/$billingItemId/getCancellationRequests?objectMask=mask[ticket]

to get all cancellation requests.

But this API methods returns empty value even I can find the cancellation ticket was created on customer portal.

Why this API method returns empty value ? It looks like a bug.

Solution

  • It looks an issue I recomend you to submmit a ticket in softlayer, in order they can look into that.