Search code examples
osticket

New Ticket Alert not working for Organization Account Manager

When a new ticket is created then it sends a alert message to Admin Email, Department Manager and Department Members.

Enabling New Ticket Alert does not work for Organization Account Manager.

Solution

    1. go to Admin panel -> Settings -> Alerts & Notices -> New Ticket Alert and check

    2. go to Admin panel -> Staff -> Department -> YOUR DEPARTMENT and check "New Ticket"

    3. go to Admin panel -> Emails -> Template -> New Ticket Alert and check

    Restart server. It works fine.