I've just coped a release version of my application onto a fresh non-development machine and I've found whenever a Scichart surface loads the program crashes with the standard "Application has stopped working: A problem caused the program to stop working correctly."
I've got two identical machines that I've loaded the application onto, however, I was using one while using the trial version of Scichart, so I'd installed the trial onto it so I was able to run the software for a demo. Now I've got a full license, it's all fine on that machine. But I can confidently rule out hardware.
I think I might not be deploying the license correctly? But if that were the case the charts should be blank rather than crash the program.
I've updated to the latest 4.05 release.
Any ideas where to look for the problem? Cheers.
It sounds to me like either the application itself is throwing an Exception, or the .NET4.0 Runtime is not installed on the target PC.
To check the latter, ensure that .NET4.0 Runtime (or 4.5/4.6 if you are compiling for this version) is installed on the target PC.
If that doesn't help, you need to write a global catch-all handler in your WPF application and log the exception that you are getting. Then, from the exception message, stack trace, inner exception (if any) you should be able to identify the problem.
Also, the WPF Charts with DirectX Hardware Acceleration have some dependencies, but SciChart is designed to fall back to software rendering if dependencies are not found.
Finally, certain components in SciChart, such as WPF 3D Charts, require the Visual C++ 2013 Runtime. There should be an exception thrown if VC++2013 is not found on the target PC. But apart from that, the dependencies are pretty slim.
Comment here with what you find.