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androidgoogle-playnexus-6p

Google Play: Huawei Nexus 6P is not compatible with the app

I have an Android app that I have restricted to only handsets. I used the following code to only allow handsets to download the app from Google Play

<!-- Only permit app to be used on handsets, prevent tablets -->
    <compatible-screens>
        <!-- all small size screens -->
        <screen android:screenDensity="ldpi" android:screenSize="small" />
        <screen android:screenDensity="mdpi" android:screenSize="small" />
        <screen android:screenDensity="hdpi" android:screenSize="small" />
        <screen android:screenDensity="xhdpi" android:screenSize="small" />
        <screen android:screenDensity="480" android:screenSize="small" />
        <!-- all normal size screens -->
        <screen android:screenDensity="ldpi" android:screenSize="normal" />
        <screen android:screenDensity="mdpi" android:screenSize="normal" />
        <screen android:screenDensity="hdpi" android:screenSize="normal" />
        <screen android:screenDensity="xhdpi" android:screenSize="normal" />        
        <screen android:screenDensity="480" android:screenSize="normal" />
        <!-- LG G3 QHD Resolution -->
        <screen android:screenDensity="640" android:screenSize="small" />
        <screen android:screenDensity="640" android:screenSize="normal" />
        <screen android:screenDensity="640" android:screenSize="large" />
        <screen android:screenDensity="640" android:screenSize="xlarge" />      
    </compatible-screens>

Today, a user reported that Google Play is telling them their device is not compatible with the app. They are using a Verizon Wireless Huawei Nexus 6P running Android 6.0 Marshmallow.

I'm guessing I need to add more to the node of my manifest to support this device, however I'm not sure what the screenDensity would be for it. How can I get this device supported by my app?

When I create an emulator for this exact device in Android Studio, the app runs on it perfectly fine.

Solution

  • Add this to screen size

    <screen
    android:screenDensity="560"
    android:screenSize="normal" />

    it will hopefully solve your issue