I would like to receive push notifications to an external application from Business Catalyst when a customer submits a case. I am hoping that the Enter URL of your application to notify for new Customer Inquiries in Site Settings > API Integration is what I can use for this, but I haven't as yet discovered any documentation.
In the absence of documentation, I thought I'd set the URL to a generic HTTP POST request listener, create a case, and inspect the response.
However, upon creating a case, the listener doesn't appear to receive anything. So either 'Customer Inquiries' != 'Case', or there is some magic glue which is not in place to allow a Case to be submitted to the URL.
Can anyone shed any light on this? A link to some documentation, or a clarification as to what a 'Customer Inquiry' is, or the recipe for the magic glue?
The Customer Inquiry notification is definitely triggered by a submission to the default Contact Form, and should work for any other 'Web Form'.
There is usually a delay of roughly ten minutes before the notification is sent.
The Inquiry notification is a POST request, of Content-Type: application/x-www-form-urlencoded, and will have a body like:
ObjectID=2087865&ObjectType=2001
For inquiry forms, ObjectID will be the Case ID.
I don't think this (or the ObjectType codes) are officially documented anywhere.