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ibm-cloudbusiness-rules

"The initialization of the persistence layer failed" for the RES console of the Business Rules service on Bluemix


When I open the Rule Execution Server console for the Business Rules service instance on Bluemix, I get this error:

The initialization of the persistence layer failed. Unexpected exception during the build of DAO "persistence". null Cannot connect to the database. [jcc][t4][2013][11249][4.17.29] Connection authorization failure occurred. Reason: User ID or Password invalid. ERRORCODE=-4214, SQLSTATE=28000 DSRA0010E: SQL State = 28000, Error Code = -4,214 ilog.rules.res.console.IlrConsoleException: The initialization of the persistence layer failed. at ilog.rules.res.console.util.IlrModelManager.createResourceProviders(IlrModelManager.java:376) at ilog.rules.res.console.util.IlrModelManager.init(IlrModelManager.java:143) at ilog.rules.res.console.util.IlrConsoleInitializer.consoleInitialized(IlrConsoleInitializer.java:86) at t ...


Solution

  • Empty the cache and refresh. If you still face the same issue, contact Bluemix support at http://ibm.biz/bluemixsupport and provide them with your Business Rules service instance ID.