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androidiosuser-interfacemobile-applicationpull-to-refresh

Why do we need pull to refresh for mobile app?


I'm wondering why I still see a lot of apps (including fb & instagram) that use pull to refresh feature for updating content? I mean, they have notification system that can tell itself to refresh when there's new data. I see that FB for instance it has little bubble in the news feed section that tells me i have new feeds up there and it can take me to it if i press it, but the pull to refresh functionality is still there. Why?


Solution

  • This is a great question. I'm interpreting it from the perspective of user experience.

    Fast Company did an interview with Kevin Systrom a few years ago when Instagram added pull-to-refresh. He wasn't into the idea.

    Systrom feels the gesture, which enables mobile users to refresh their photo feeds with a simple tug of the thumb, is a superfluous addition to his app, a relic of another smartphone era. "I don’t believe there should be refresh buttons," he says.

    You're right that applications don't need to provide manual refresh capabilities. I'd say that pull-to-refresh and other user initiated actions fall under a category of interfaces that return agency to users, rather than relying on automatic processes to accomplish a task — in this case, refreshing content.

    There are a few questions a user might ask if pull-to-refresh was removed from the examples you've given.

    • How do I get new content?
    • How often does this content refresh?

    Does the user know that the content is automatically kept up-to-date? Do they trust that it's being refreshed quickly and consistently?

    Nielsen Norman Group wrote a post late last year about visibility of system status, particularly that progress indicators contribute to a positive user experience by reducing uncertainty. I'd extend this research to pull-to-refresh and related interfaces. Maintaining a user's ability to manually perform an action that fetches new content covers two of Nielsen's ten usability heuristics — visibility of system status and user control and freedom.

    In this light, a user who engages pull-to-refresh has a particular mindset: I want the latest data, and I want it now. Necessary or not, allowing them to manually refresh may be contributing to an improved user experience.