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restsoapotrsticket-system

OTRS v4 Soap/Rest response limit to 500 results

I am pulling tickets from OTRS server (I set up GenericTicketConnector and I use both Soap and Rest protocols).

For example when I try to extract all tickets from specific queue, my response is always limited to 500 results (8000+ tickets in the queue currently). Example:

curl "https://localhost/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?UserLogin=user&Password=pass&Queue=ExampleQueue"

How can I get all tickets from a queue?

Solution

  • It is actually simple, but it is not documented in their API docs. requests pagination didn't work too. The way to do it is to pass Limit=(any integer) in the url