mysqllinuxapacheubuntuotrs
OTRS Fatal Error
hey i want to install otrs on an apache webserver with linux ubuntu.
i created a new database with the otrs web installer but then I get the message: Can't open file /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm.20881: Permission denied
Solution
The problem was that the apache server doesn´t have permissions on this file.
The solution was to start the otrs permissions script with:
cd /opt/otrs/bin
sudo ./otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=otrs --web-user=www-data --web-group=www-data /opt/otrs
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