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sms-gatewayplivo

Turn off Voice call on my Plivo number

I want to turn off the Voice Calls feature on my Plivo number because I only use them for sending SMS through their API. Sometimes when people receive a sms , they call back to the number they see and wait on hold or something for about 45 seconds incurring in unnecessary costs.

Thanks

Solution

  • you should be able to achieve this by removing answer url for the application.

    • go to https://manage.plivo.com/number/
    • in the last column you should be able to see Application
    • click on the application against your number
    • now your should be on page like: https://manage.plivo.com/app/edit/[application-id]/
    • remove value mentioned under Answer URL

    This should setup no answering url for your number and hence people cannot call you on this number anymore.