We are enabling record management for emails. ICC with email connections for Microsoft exchange is being used for declaring emails as records
We have a requirement for maintaining the on-behalf-of property on mails in case the mail is sent by a user whose been delegated other user's mailbox.
But available system metadata for email don't have any property for this information. Is there a way we can extract this information from emails?
In email system metadata there is a property named 'Originating User' which gives the name of the actual user who have sent the email in question.
So the 'From' property will be populated with the user on whose behalf the mail has been sent and the 'Originating User' property will be populated with actual user sending a mail.