Hi I am new to CRM an I wonder if there is a way to navigate to an external URL or application and how can I go about it. Also is is possible to override the Skype/Lync client click-to-call with a different telephony client installed on my machine, for example Zoiper,. If the user clicks the phone number on a contact entity, I want to redirect to either the despot client or web client to display the Zoiper dialing system, any ideas of how I can archive this in CRM Dynamics 2015
The Sitemap allows for external links MSDN Docs.
<SubArea
AvailableOffline=["0" | "1" | "true" | "false"]
CheckExtensionProperty="String"
Client=["All" | "Outlook" | "OutlookLaptopClient" | "OutlookWorkstationClient" | "Web" ]
Description="String"
DescriptionResourceId="String"
Entity="String"
GetStartedPanePath="String"
GetStartedPanePathAdmin="String"
GetStartedPanePathAdminOutlook="String"
GetStartedPanePathOutlook="String"
Icon="String"
Id="String"
License="String"
OutlookShortcutIcon="String"
PassParams=["0" | "1" | "true" | "false"]
ResourceId="String"
Sku=["All" | "OnPremise" | "Live" | "SPLA"]
Title="String"
Url="String"> ←------------ this is where the ext. url is specified
<Titles />
<Descriptions />
<Privilege/>
</SubArea>
About the other point, AFAIK Click-To-Call is handled by a browser extension so the CRM cant'do much about it. Lync presence OTOH is handled by CRM through AD, and isn't customizable without risking losing the platform.