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cronotrs

Run this script just as OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER' as root

I installed OTRS 4.0.5, while login as root@localhot it gives notification as Scheduler is not running -> red color ribbon below menu item in home page.

While clicking the notification it gives follow the three steps

  1. Make sure that /opt/otrs/var/cron/scheduler_watchdog exists (without .dist extension) -- exist

  2. Check that cron deamon is running in the system-- Checked with this command ps -ef | grep crond

    Output as
    root 1589 1 0 Apr16 ? 00:00:02 crond
    root 29843 29780 0 10:37 pts/1 00:00:00 grep crond

3.Confirm that OTRS cron jobs are running, execute /opt/otrs/bin/Cron.sh start

I stuck in the step 3: kindly help me out.

Thanks in advance

Solution

  • I assume by "stuck" you mean you get the error message given in the subject.

    Just follow the text, literally:
    Either become the user "otrs" and then call
    /opt/otrs/bin/Cron.sh restart
    Or work as "root" and call
    /opt/otrs/bin/Cron.sh restart otrs

    Both are based on the assumption that you installed the OTRS software for the user "otrs". If not, you have to adapt that user name.