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x86-64windows-server-2008-r2websphere-7maximo

Unable to install Maximo 7.5.0.7 Fix Pack after install Maximo 7.5 DEMO

I successfully installed Maximo 7.5 on Windows Server 2008 R2 64-bit with the defaults (WebSphere 7, DB2, Tivoli Directory). I'm trying to install the 7.5.0.7 fix pack but get this error after I ran install_win64.bat (Run as Administrator). This error occurs a few steps after "Database is ready for upgrade" checkbox.

CTGIN2076E: Exception Running WASThingClient method for task runConfigurationStep.

The CCMD_install.log said:

FndUpgradePanelActionshandleInstall: Getting a WAS thin client config task object
FndUpgradePanelActionshandleInstall: Running WAS thin client config task
FndUpgradePanelActionshandleInstall: Returned from running WAS thin client config task
FndUpgradePanelActionshandleInstall: Got task result from task return.  

Completion message :CTGIN2076E: Exception Running WASThinClient method 
for task runConfigurationStep.

FndUpgradePanelActionshandleInstall: verifyInputs method, 
rc=-1 cmpMessage=CTGIN2076E: Exception Running WASThinClient 
method for task runConfigurationStep. stderr=CTGIN2286E: 
An error occurred while configuring the WebSphere Application 
Server thin client. The error message is CTGIN2283E: Exception 
caught while connecting to the remote server. Exception 
com.ibm.tivoli.ccmdb.install.common.util.rxa.RemoteSystemException: 
com.ibm.tivoli.ccmdb.install.common.util.rxa.RemoteSystemException: 
Remote system cannot be reached using Supported RXA Protocols... stdout=

FndUpgradePanelActionshandleInstall: 
Configuration of WAS thin client was not successful

enter image description here

Solution

  • Make sure MXServer on the application server is stopped first.

    1. Extract the fix pack to c:\temp\ to run the installer.

    2. From a command prompt, run:

      • C:\temp>set skipwasvalidation=yes (this will create a set variable to skip websphere application server validation)

      • On the same command prompt window run the install.exe (or install_win64.exe for x86-64).

    3. When you run install.exe, the Run Configuration Step panel will offer the some options:
      • Check on Copy files now, but perform the installation configuration step later
      • Deploy application files manually later
      • Defer the Update of the Maximo Database

    This will complete the install, deferring all automated actions.

    1. At a command prompt, change to the c:\ibm\smp\scripts folder and run:

    taskrunner.bat CONTINUE STOPONERROR

    1. Run updatedb.bat from c:\ibm\smp\maximo\tools\maximo
    2. Build and deploy the maximo.ear (c:\ibm\smp\maximo\deployments\buildmaximoear.cmd)

    Source: CTGIN2233E: The WebSphere NodeAgent is not running