I am writing a user manual and I have come to a discussion with a colleague. He says I cannot use the word "you" anywhere in the manual. Now I remember something about this at school but that was not for writing procedures. Also, doing some googling I observed that most tutorials where using it a lot. I would prefer using it but only if this is considered good practice. what do you think?
Some people believe that manuals should be written as if they were scientific papers. Others believe that technical accuracy and readability is more important. I'm of the latter persuasion - use "you" if it fits with your overall style, but be consistent in your usage - I find documents that switches between "you" and "we" are irritating (and it's a sin I've been guilty of myself).