sql-serversql-server-2014
Can't install SQL Server 2014 on WIndows 7 - HRESULT 0x8007370B
I keep receiving the following errors:
TITLE: Microsoft SQL Server 2014 Setup ------------------------------ The following error has occurred: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B. For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft%20SQL%20Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=0xDF039760%25401201%25401 ------------------------------ BUTTONS: OK ------------------------------
and then the following error:
Googling on HRESULT 8007370B doesn't yield much results except for people who are looking for "System Update Readiness".
I've run multiple "registry fix" programs;
sfc /SCANNOW gives me the error "windows resource protection could not perform the requested operation".
Anyone have any ideas?
Here is the log file:
Overall summary:
Final result: Failed: see details below
Exit code (Decimal): -2068052081
Start time: 2014-12-08 14:07:24
End time: 2014-12-08 14:16:06
Requested action: Install
Setup completed with required actions for features.
Troubleshooting information for those features:
Next step for Adv_SSMS: Use the following information to resolve the error, and then try the setup process again.
Next step for Conn: Use the following information to resolve the error, and then try the setup process again.
Next step for SDK: Use the following information to resolve the error, and then try the setup process again.
Next step for BC: Use the following information to resolve the error, and then try the setup process again.
Next step for SSMS: Use the following information to resolve the error, and then try the setup process again.
Next step for RS: Use the following information to resolve the error, and then try the setup process again.
Next step for SQLEngine: Use the following information to resolve the error, and then try the setup process again.
Next step for FullText: Use the following information to resolve the error, and then try the setup process again.
Next step for Replication: Use the following information to resolve the error, and then try the setup process again.
Next step for Browser: Use the following information to resolve the error, and then try the setup process again.
Next step for BOL: Use the following information to resolve the error, and then try the setup process again.
Next step for ComponentUpdate: Use the following information to resolve the error, and then try the setup process again.
Machine Properties:
Machine name: DHW018661
Machine processor count: 4
OS version: Windows 7
OS service pack: Service Pack 1
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID Feature Language Edition Version Clustered Configured
Package properties:
Description: Microsoft SQL Server 2014
ProductName: SQL Server 2014
Type: RTM
Version: 12
SPLevel: 0
Installation location: E:\x64\setup\
Installation edition: Express
Product Update Status:
None discovered.
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: true
AGTSVCACCOUNT: NT AUTHORITY\NETWORK SERVICE
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Disabled
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSERVERMODE: MULTIDIMENSIONAL
ASSVCACCOUNT:
ASSVCPASSWORD:
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS:
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CLTCTLRNAME:
CLTRESULTDIR:
CLTSTARTUPTYPE: 0
CLTSVCACCOUNT:
CLTSVCPASSWORD:
CLTWORKINGDIR:
COMMFABRICENCRYPTION: 0
COMMFABRICNETWORKLEVEL: 0
COMMFABRICPORT: 0
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\ConfigurationFile.ini
CTLRSTARTUPTYPE: 0
CTLRSVCACCOUNT:
CTLRSVCPASSWORD:
CTLRUSERS:
ENABLERANU: true
ENU: true
ERRORREPORTING: false
FEATURES: SQLENGINE, REPLICATION, FULLTEXT, RS, CONN, BC, SDK, BOL, SSMS, ADV_SSMS, LOCALDB
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME:
FTSVCACCOUNT: NT Service\MSSQLFDLauncher$SQLEXPRESS
FTSVCPASSWORD:
HELP: false
IACCEPTSQLSERVERLICENSETERMS: true
INDICATEPROGRESS: false
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR:
INSTANCEDIR: C:\Program Files\Microsoft SQL Server\
INSTANCEID: SQLEXPRESS
INSTANCENAME: SQLEXPRESS
ISSVCACCOUNT: NT AUTHORITY\Network Service
ISSVCPASSWORD:
ISSVCSTARTUPTYPE: Automatic
MATRIXCMBRICKCOMMPORT: 0
MATRIXCMSERVERNAME:
MATRIXNAME:
NPENABLED: 0
PID: *****
QUIET: false
QUIETSIMPLE: false
ROLE: AllFeatures_WithDefaults
RSINSTALLMODE: DefaultNativeMode
RSSHPINSTALLMODE: DefaultSharePointMode
RSSVCACCOUNT: NT Service\ReportServer$SQLEXPRESS
RSSVCPASSWORD:
RSSVCSTARTUPTYPE: Automatic
SAPWD:
SECURITYMODE:
SQLBACKUPDIR:
SQLCOLLATION: Latin1_General_CI_AS
SQLSVCACCOUNT: NT Service\MSSQL$SQLEXPRESS
SQLSVCPASSWORD:
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: HEAD_OFFICE\clozid1
SQLTEMPDBDIR:
SQLTEMPDBLOGDIR:
SQLUSERDBDIR:
SQLUSERDBLOGDIR:
SQMREPORTING: false
TCPENABLED: 0
UIMODE: Normal
UpdateEnabled: true
UpdateSource: MU
USEMICROSOFTUPDATE: false
X86: false
Configuration file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\ConfigurationFile.ini
Detailed results:
Feature: Management Tools - Complete
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: Client Tools Connectivity
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: Client Tools SDK
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: Client Tools Backwards Compatibility
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: Management Tools - Basic
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: Reporting Services - Native
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: Database Engine Services
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: Full-Text and Semantic Extractions for Search
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: SQL Server Replication
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: SQL Browser
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: Documentation Components
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Feature: LocalDB
Status: Passed
Feature: Setup Support Files
Status: Failed: see logs for details
Reason for failure: An error occurred during the setup process of the feature.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: SQL Server Setup Support Files
Component error code: 1935
Component log file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SqlSupport_Cpu64_1.log
Error description: An error occurred during the installation of assembly 'Microsoft.VC80.ATL,version="8.0.50727.6229",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x8007370B.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=12.0.2000.8&EvtType=SqlSupport.msi%40CreateShortcuts%401935%3a0x8007370B
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\120\Setup Bootstrap\Log\20141208_140724\SystemConfigurationCheck_Report.htm
EDIT: I installed 2008 R2 on the same machine with no problems. I then tried both a full install of 2014 and an "upgrade" install, both resulting in the same error above.
Solution
I managed to fix the issue and got SQL Server 2014 installed.
Since the C++ updates wouldn’t get installed (or whatever the issue was with that VC80.ATL message, I did a backtrack and looked for programs that would fix Windows Update issues.
I found the Windows Readiness Tool: http://mintywhite.com/windows-7/7maintenance/trouble-installing-windows-updates-system-update-readiness-tool-windows/
I ran it. It took about 20 minutes to run.
I then ran the SQL Server 2014 installation and everything went through fine.
Thank you everyone.
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