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crmemailgoogle-apps-marketplace

Email Tracking for Crm Application

I'm working on a CRM application and need to track email of clients. How can i implement emal sync functionality ?

I'll initially use it for google apps marketplace.

Solution

  • There are several ways to implement this.

    You could use a Gmail Contextual Gadget - which inserts a configurable gadget into Gmail. You can design the gadget to access your CRM. https://developers.google.com/gmail/contextual_gadgets

    You could use the Gmail API to connect Gmail to your CRM. Build a synchronisation process that checks for a "CRM" label for example in the users inbox. When labelled the email can be added to the CRM. https://developers.google.com/gmail/api/

    You could build a Chrome Extension that extends Gmail and allows for CRM access. The extension can manipulate the Gmail dom. Example of this is Gmail.js https://github.com/KartikTalwar/gmail.js?utm_source=tuicool