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A serious bug when uploading screenshots to iTunes connect


This is the second time i am writing here, after my first question was deleted . I think this is a serious issue that more developers should be involve with .

Trying to upload screenshots to the iPhone 4.7(only) , you get the error :

The dimensions of one or more screen shots are wrong .

According to Apple the dimensions are :(from the docs)

750 x 1334 pixels for hi-res portrait

My images are jpeg, with the exact dimensions , i have also tried to change their names, recreate them, wait a few days, but nothing. YOU CANT UPLOAD SCREEN SHOTS TO IPHONE 4.7 ONLY .

Check out here, people already had this problem : Uploading screenshots to iTunes connect for iPhone 6 and 6+

or here :

One or more screenshots have the wrong aspect ratio

For me,none of the solution works, and i can't upload screen shots for few days now .

Is there anything i am missing here ?


Solution

  • A very strange solution i found to this problem, is that only photos taken from simulator screen shots are accepted for the 4.7 . We have created many photos using illustrator and photoshop , that uploaded without no problem for the rest of the devices, seems that only the 4.7 has this problem .