Search code examples
google-play-servicesgoogle-play

How to dispute Google Play Content Rating Change?


Recently, I received a mail from Google Play Support Team:

This is a notification that the minimum content level of your application, x, with package ID y, has been changed to Medium Maturity (3) by the Google Play Team after a regular review.

REASON FOR CONTENT LEVEL CHANGE: Violation of the Google Play content rating policy.

After a regular review, we have determined that your app includes gambling themes. The content rating of your app has been changed to reflect this content.

Please be advised that additional content rating modifications by the Google Play Team may result in administrative action, up to and including removal of subsequent applications in violation.

All violations are tracked. Serious or repeated violations of any nature will result in the termination of your developer account, and investigation and possible termination of related Google accounts.

We appreciate your contributions towards ensuring an accurate content rating experience for Google Play users.

The Google Play Team

The problem with this mail is that my app is a fitness app where no currency transaction, virtual or real, takes place. I would like to dispute the unfair content rating given to my app and the unfair threat given to me.

Could any one please help me find an appropriate forum or email where I can forward my dispute?

Thank you!


Solution

  • This is the link I used for a similar email :

    https://support.google.com/googleplay/android-developer/answer/2992033?hl=en&ref_topic=3453554

    I have not yet gotten an answer.