Sitecore Upload Media from Page editor doesn't work

Question

I am a new bee to Sitecore and here comes my first challenge at work.
In one of the website component, I want to add an image.

For this in content editor:

1. I'll click on browse.
2. Switch to folder view.
3. Navigate down to the folder you want to save into.
4. Click upload media on top left.
5. Click ‘Browse for media files’ and navigate to the image on the local drive and select it.
6. Enter alt-text and click upload media.
7. In Chrome the green bar for uploading never seems to finish. On IE one of the green bars changes to ‘Upload complete’. At this point there is no call to action to add the image to the module, select the module – you just don’t know what to do next.
8. Eventually you have to click ‘Back’ or ‘close’. Then when you go to find the image it is not in the folder you selected. It is in Upload folder. We cannot keep all of our files in ‘Upload’. We need to be able to upload into a chosen folder.

I am using Sitecore 7.2.

This works properly in a base site in Sitecore 7.2, but is not working in my website. Is there any setting I need to change to make this work properly?

I know we can add media files into Media library directly and can use it. But we want to do it the using the above mentioned steps/ or using Page editor. The main problem is, this doesn't work while adding image from Page editor.

Hope I can get some solution!

many thanks!

Answer 1

I looked at the Release Notes for Sitecore 7.2 and found that there were several bugs related to Media Uploads that were resolved in Update 2 (140526), including some that relate to choosing the destination of uploaded media. From your description of the issue and the bugs that were fixed in Update 2, it sounds like you may only need to update to Revision 140526.

To find out what revision of Sitecore you are using, go to the Sitecore Desktop -> Start Menu -> Control Panel -> Administration -> Show About Sitecore Information. As you will see in the screenshot, below, there is a parenthesized revision number at the top. If that number is not 140526 then you should try to apply Update 2 to your instance.

Note that this screenshot is of an instance that is not running on Sitecore 7.2 Update 2, but is instead running on the initial release (140228).