SharePoint 2013 Visio document error: the server failed to process the request

Question

When I try to open Visio documents uploaded to my SharePoint site, I get "the server failed to process the request" error. Any help is appreciated!

Answer 1

Here are the steps that I followed that fixed the issue:

1. Open SharePoint Central Administration on SharePoint server.
2. Manage service applications (under Application Management).
3. Select Visio Graphics Service -> Properties
4. Check what Application Pool is used (SharePoint Web Services Default in my case).
5. Open IIS -> Application Pools.

6. Visio App Pool is usually represented by a GUID name. To get the name:

   • Open SharePoint Management Shell (run as administrator)
   • Run command: Get-SPServiceApplicationPool | Select Id, Name
   • Find Id of App Pool (from step 4)
   • Find the same id in IIS under Name column and check the value in Identity column
7. Remote to the sql server
8. Open Sql Server Management Studio -> Connect
9. Expand the databases that stores your SharePoint content -> Security -> Users
10. Right click user name obtained in step 6d -> Properties
11. In Owned Schema and Membership check db_owner