By default, when we create a new IVR in FreeSwitch and the timeout expires, the call is closed. But i want to redirect the caller to a specific extension. Which XML file has this information?
after you call the application ivr in your dialplan, the next application after it would be executed on timeout. It's also executed if IVR has finished correctly. So what I usually do is that the IVR always uses transfer on valid input. Then the next application after ivr is guaranteed to be called only on failure.