We are using Trac to handle support for our clients. I wonder if there is a way to create a report to help us identify the tickets unanswered. That is the ones where the last comment is not from the owner.
Any idea how to do that ?
Thanks for giving me the direction. I have started from an existing report and have managed to do what I want, changing it to this SQL query :
SELECT DISTINCT p.value AS __color__, id AS ticket,
summary, component, milestone, t.type AS type, status, resolution,
t.time AS created, changetime AS modified, reporter AS _reporter
FROM ticket t
LEFT JOIN enum p ON p.name = t.priority AND p.type = 'priority'
LEFT JOIN ticket_change tc ON id = tc.ticket
WHERE owner = $USER AND status <> 'closed' AND t.type = 'support' AND
(owner != (SELECT author FROM ticket_change WHERE time =
(SELECT MAX(tc.time) FROM ticket_change tc WHERE tc.ticket = id)))
ORDER BY CAST(p.value AS integer), tc.time, milestone, t.type
If that can help someone...