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sitecoreweb-forms-for-marketers

Can't Open Web forms for marketers Form Designer or Security Manager

I have had WFFM running on a Sitecore instance for a while, but it has recently stopped working. When I go to "Form Designer" on an existing form, I get the standard Sitecore "The requested document was not found" page.

Requested URL: /applications/modules/web

User Name: sitecore\admin

Site Name: shell

If the page you are trying to display exists, please check that an appropriate prefix has been added to the IgnoreUrlPrefixes setting in the web.config.

Note that the requested URL is stated as /applications/modules/web instead of /applications/modules/web forms for marketers.

A lot of development has occurred on this site recently, so I'm not sure when exactly this started happening.

Additional: info:

  • Folder and file permissions are correct.
  • I've tried reinstalling the WFFM package, and made sure that all the files are in place.
  • Several processors have been added to the HttpBeginRequest pipeline, but I removed them all to test if they were the cause - they weren't.
  • I haven't upgraded Sitecore since WFFM was working and the version is correct.
  • No errors are logged

EDIT

This also seems to be affecting the Sitecore Security Editor:

Requested URL: /appl

User Name: sitecore\admin

Site Name: shell

If the page you are trying to display exists, please check that an appropriate prefix has been added to the IgnoreUrlPrefixes setting in the web.config.

EDIT 2

Further investigation with this is making me think it is related to the Requested URL. I originally thought the the "Not found" page was displaying the requested url incorrectly. However, if I attempt to goto mysite.com/sitecore/shell/applications/fake folder with spaces/fake page with spaces I get this error message:

Requested URL: /applications/fake folder with spaces/fake page with spaces

User Name: sitecore\admin

Site Name: shell

If the page you are trying to display exists, please check that an appropriate prefix has been added to the IgnoreUrlPrefixes setting in the web.config.

As you can see the Requested Url is correct in the error message. So in relation to my problem, I think maybe Sitecore is requesting the wrong URL in the first place.

Additionally if I go to the go the following url by typing directly into the browser, then the Security Editor opens as expected: mysite.com/sitecore/shell/Applications/Security/User-Editor

Solution

  • This is quite old now but I thought I'd provide an update for anyone else who encounters the problem.

    Unfortunately, Sitecore support weren't able to help beyond pointing out that setting the addAspxExtension attribute to 'true' in the link provider seemed to solve the problem. This may have been acceptable except that extensionless URLs were important to the customer.

    In the end I had to amend my link provider so that addAspxExtension is set to 'true' in the web config, and then I set it to false inside the GetItemUrl method for specified sites only.

    So now whenever the context site is 'Shell' or 'Admin' etc, the extensions are added by default, but switched off in my main website.

    Of course, this is a work around. I still don't know how to actually fix the problem