Search code examples
sharepointbug-trackingissue-tracking

SharePoint out-of-the-box Issue Tracking - what are a good set of choices for the menu 'Issue Status'

The standard SharePoint out-of-the box Issue Tracking list that comes with many site templates, or when one chooses to Create a New List comes with a choice field called 'Issue Status' and the following choices:

  • Active
  • Resolved
  • Closed

Categorically, my non- to semi-technical team members and contributors don't understand the difference between resolved and closed.

What would be a set of choices for this list? I am in a business intelligence shop where often a issue gets reported, we make some fix we think resolves it, but need a QA person to verify. Some of the time, the issue needs to be fixed in development, tested, then deployed and the deployment tested.

Solution

  • Personally, for your case, I would start with:

    • Unassigned (aka NEW)
    • Active - Development
    • Active - Testing
    • Active - Deployed
    • Resolved
    • Closed without fix