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dynamics-crmxrm

Differences between Microsoft CRM and xRM

I am browsing the new xrm.com page and I find it lacks some concrete information of what does it means.

Could you please explain what are the main differences between Microsoft CRM and xRM? What extra features does it gives to the developer or customer?

Thanks in advance.

Solution

  • xRM is just Microsoft's marketing push to get people thinking about using Dynamics CRM for more than just "Customer" Relationship Management. There is no separate product: xRM is CRM.