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How do I debug issues that I can't reproduce on my dev system?

I have recently finished phase 1 of my Facebook game:

Rails Across Europe

It works fine on my dev system, but other people report errors and timeouts when they try to run it. Does anyone know how I would go about debugging these issues if they don't occur on my system?

Thanks.

Solution

  • A few things you can do

    • Introduce additional logging in the area that appear to related to the issue
    • Play the game itself, a lot ;-) from similar environments the users use in order to experience these issues first hand
    • Collect info about the bug reports (try and see if they have some commonality such as same browser, same OS, same time of day...)