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Install Shield limited edition setup (Rolling back)

I have just finished creating an installer using Install Shield Limited edition. My Install shield project compiles without any errors. However, when I run the setup file, after it has copied the program files into the target folder, the installer starts rolling back and deletes the installation folder.

I have not yet put any custom action or defined any pre-requsities.

Has anyone encountered such an issue?

All I am doing in the installer is following:

  1. Creating directory structure under "Program files (x86)" directory using "Files" option of Install shield.
  2. Creating a Website and a application underneath it using the "Internet Information Services" option.

I have attached the settings of web application and web site with this post.

Would appreciate any inputs.

InstallShield 17:29:09: SetAspversion: machine is 64-bit and IIS running in a bit mode other than the currently selected mode
InstallShield 17:29:09: Error with IISRT: -2172 CustomAction ISIISInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 17:29:09: InstallFinalize. Return value 3.
MSI (s) (7C:E0) [17:29:09:312]: User policy value 'DisableRollback' is 0
MSI (s) (7C:E0) [17:29:09:312]: Machine policy value 'DisableRollback' is 0
MSI (s) (7C:E0) [17:29:09:319]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1113951137,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (7C:E0) [17:29:09:319]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (7C:E0) [17:29:09:319]: Executing op: DialogInfo(Type=1,Argument=MyApplication)
MSI (s) (7C:E0) [17:29:09:319]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=1,CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: 1) Action 17:29:09: Rollback. Rolling back action: Rollback: ISIISInstall
MSI (s) (7C:E0) [17:29:09:321]: Executing op: ActionStart(Name=ISIISInstall,,)
MSI (s) (7C:E0) [17:29:09:321]: Executing op: ProductInfo(ProductKey={95199403-696F-4BF6-A443-19866156E3BD},ProductName=My Application,PackageName=My Application.msi,Language=1033,Version=16777216,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={F3B9DBEB-71D6-42C3-B18C-1C5CCBA647E0},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3) Rollback: Copying new files

Web site enter image description here

Solution

  • Finally found a solution to the a fore-mentioned problem.

    The Error with IISRT: -2172 was caused because of the setting of Application pool (app pool) in IIS.

    The property named "Enable 32-Bit Applications" was set to False. When I changed its value to True, the installer was able to successfully complete the installation without rolling back.

    Problem solved :)