EDIT: I have tried using several different audio codecs via HandBrake, each produces the same result.
EDIT: We've experimented with the audio and we've discovered that wearing ear buds or headphones on the mobile device makes the problem appear to disappear. Obviously something is incorrect with the recorded audio (stereo) where the mobile phones, via their speakers, are expecting mono. Is forcing stereo to mono during the conversion process causing the problem? More research ensues.
I am stumped and have banged my head against the wall for 2 days now trying to figure this out. We posted a video on our companies website that works well on all devices except for mobile phone devices including iPhone and Samsung. On those devices the video will play, but the audio is garbled beyond use. Here is the link to the video -
http://www.youtube.com/watch?v=6IVHv6nG20M&list=UUKTqrRWGA_rcxOYVVocB9kg
I have also used the .mp4, .ogv, and .webm versions of the file on our website and the result is the same on phones. Here is the URL where the video is being used -
http://www.apexinnovations.com/miRULE.html
I have tried converting to different video types using Miro Video Converter, uploading and testing all the while. The results are the same - works well on all devices save for phones. I have also exported the video to YouTube using iMovie and still I have the same results.
The kicker? The other two videos on our YouTube channel and on our website play just fine on every device. There was no difference in the way that I output or converted or uploaded those files.
Has anyone else ever had this experience? What could I be doing wrong to make this happen? Is there a fix for it?
Thank you very much for any insight that you may have!
It doesn't matter how you encode your audio or video. Youtube will re-encode it anyway. Or have you ever seen a video on youtube that you would have no sound or picture for? This would not be possible with 7bln people in the world uploading videos directly from their camcorders.
On the top of that, youtube will adapt the bitrate to suit your connection speed. So with a phone with bad GPRS connection it might sound garbled, while on the same phone connected to wifi, it might sound just fine. This is both for user experience but mostly to conserve bandwidth.
You can see their guidelines here: https://support.google.com/youtube/bin/answer.py?hl=en&answer=1722171&topic=1728573&parent=1728585&rd=1
But they will ultimately re-encode it anyway.