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Assessment of a project manager's volume of work - what is a good methodology?


Currently, my company utilizes agile as its development principal. I was approached by my boss to determine some methodology for determining the amount of work a project manger does on a given project in flight. To be honest, I can't really think of anything fool proof.

I guess the best question is how do we assess how busy, on a day to day basis, a project manager is?


Solution

  • Remember that ANY metrics you can come up with is most likely going to be gamed.

    [ Do I get a badge for on-topic link to Joel On Software? :) ]

    Having said that, you can try a union of the following approaches:

    • Developer feedback!!! (e.g. a good PM's feedback would be "I had problems X, Y and Z and he made them disappear"). Not so good for measuring how "busy" a PM is but really good for measuring how effective he/she is.

    • Volume and rated clarity of project plans (easily gamed)

    • Rate of change of project plans (easily gamed)

    • Amount of meetings/meeting time (easily gamed)

    • Success rates of projects (on timeliness vs. % of features delivered vs. customer satisfaction). Not easily gamed but devil's own work to normalize this across projects.