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integrationodoootrs

OpenERP OTRS Integration

I am trying to integrate OTRS with OpenERP but I don't have any ideas to integrate. With the help of web service i want get all users records from otrs.If you have any ideas related this please share with us. Software Specification: OpenERP 6.1, OTRS otrs-3.1.10, MySQL 14.14, and Apache2

Solution

  • Problem solve, with the help of otrs soap api, we can synchronize data of openerp and otrs.

    Here we need to use all method of otrs which present in the this location: /opt/otrs/kernel/system/...

    Once we have create connection between us with root login id and root password with localhost. i can proceed to next steps, which we want to perform.

    As i have to need to create connector which can maintain all ticket messaging in openerp as OTRS.

    :)