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automationtracticket-system

Automatic assignment of tickets with Trac

I'm using Trac (v0.11), and I'd like to:

  1. automatically assign a ticket to someone, as it's opened, basing on certain rules
  2. hide the "assign to" and "CC" fields from the "new ticket" screen

How can I do that (scripting, workflows, etc.)?
Thanks

Solution

  • Point 1 is solved using Components, standard Trac entities that can be associated to an automatic assignee of the Ticket.

    Point 2 is solved by the powerful BlackMagicTicketTweaks plugin (it hides, disables or changes the name of fields on the Ticket form).